The University of Ghana Business School (UGBS), on Friday, February 6, 2015, organized a training on Team Building and Conflict Management for its faculty and non- Academic Staff at its F5 Lecture Hall.
The training, facilitated by Dr. Kwasi Dartey-Baah and Dr. Kwesi Amponsah-Tawiah, both of the Department of Organization and Human Resource Management (OHRM), had in attendance faculty and non-academic staff of the various departments of UGBS, members of the technical and cleaning as well as the security team.
Dr. Amponsah-Tawiah, who facilitated the initial part of the training, expounded on the concept of a Team; the rationale for team building and development and conflict management.
According to Dr. Amponsah-Tawiah, a team is always made of people from different backgrounds who have different opinions and goals which influence their behaviour. This is why, he said, every organization must anticipate the inevitability of conflict and work toward achieving the same goals to enhance productivity.
He said teams do not become effective overnight and as such, in team building, one must learn to shirk selfish ambitions and instead, learn to work with others. This, he assured, would not only boost morale but also lend different perspectives to problem-solving.
He said communication is an asset in team building and development and as such, for communication to be effective, there should always be a leader who involves subordinates in the communication process.
Dr. Amponsah-Tawiah also spoke extensively on the disadvantages of teams and took participants through the various stages of team development.
According to him, an effective team requires effective conflict management strategies, emotional intelligence and effective leadership.
Dr. Amponsah-Tawiah, in his presentation, also advised participants to learn to control their emotions, the inability of which contributes significantly to conflicts.
Dr. Dartey- Baah who spoke on Effective Leadership; team member development and emotional intelligence- said leadership is an ability that involves working with others towards the achievement of a particular goal. He added that effective leadership also requires the leader to identify the human resource in one’s team and strategically position them in their competent areas.
Referring to various schools of thought with mixed opinions about the idea of leadership being a birth trait or a discipline, he said people must learn to be leaders instead of having the notion that one should be born a leader in order to lead.
Dr. Dartey- Baah elaborated on the roles and structure of groups, team roles and team member development, stressing that there is always room for personal improvement.
He identified Emotional Intelligence (EI), which, he said, means acknowledging that emotions are always present and doing something intelligent with them, as key to team dynamics and outlined social awareness; relationship management; self awareness and self management as the four vital areas of emotional intelligence.
Conflict is not destructive if dealt with constructively, but still requires EI as a proactive way of dealing with conflicts and avoiding crisis, he said.
Also present at the training was the Dean of UGBS, Prof. Joshua Yindenaba Abor, who commended participants for the impressive turnout, and the facilitators for their insightful presentation.
The School Administrator, Mrs. Stella Dovlo, invited areas for training from participants through their heads of units.
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