Speaking on the theme, “How to be Globally Competitive as Professionals”, Mr. Evans Kwesi Mensah, a Global Business Strategy Consultant, took Staff of the University of Ghana Business School (UGBS) through a training session on the 10th of October 2019 at the UGBS Graduate Building.
Mr. Mensah started the session by introducing four primary areas of focus to become a globally competitive member of Staff: Customer Service, Time Management, Goal Setting and Planning, Human Relation and Communication and Strategy and Decision Making.
On customer service, he stated that enhancing one’s brand comes with credibility, reputation, trust and reliability. He continued that it is arguably the most important thing any business can do to get it right and that excellent customer service can help offset some poor marketing practices. Yet, he added, it is difficult and expensive to replace poor customer service with even the most exceptional marketing.
On the topic of Time Management, Goal Setting and Planning, he explained that goals need to be aligned for efficiency, and added that vision, people, resources and the right tools must be well aligned to get one to his or her destination. He then outlined seven major wastes in business systems that reduce effectiveness and efficiency as being overproduction, overstocking, defects, inappropriate processing, excess motion, waiting, and transportation. He explained ‘waste’ as any activity that adds cost and negates value. He also indicated that knowledge of a better way to do something yet ignoring it is equally wasteful.
Mr. Mensah continued the session by speaking on Human Relation and Communication. He began by stating that one of the most significant assets one can have is building relationships and keeping them. He advised staff present to avoid burning bridges, engage in succession planning and to have a good strategy of what they want to achieve.
On the topic of Strategy and Decision Making, Mr. Mensah advised Staff to use the “Mutually Exclusive and Collectively Exhaustive” (M.E.C.E) method in communicating tasks to their subordinates or in relating with superiors. He then spoke on precision and accuracy in work, value-added through learning and the integration and combination of art into Science, Technology, Engineering and Mathematics (STEM). He concluded the training session by displaying his version of the elements of a globally competitive hub.
Mrs. Selina Saaka, the Assistant Registrar, gave the vote of thanks after which a group photo was taken to commemorate the event.
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