The University of Ghana Business School (UGBS), in its bid to curb conflicts which usually occur in workplaces, held a Staff Seminar on 16th July 2019 at the Graduate Building purposely to educate the staff on ways to overcome role conflict in organisations.
The facilitator for the Seminar was Mr. Emmanuel Poku-Sarkodee, the School Administrator for the University of Ghana Business School. In delivering his seminar presentation on the topic: “Overcoming Role Conflict in Organisations,” Mr. Poku-Sarkodee outlined four types of role conflicts namely: Person role conflict, Inter sender conflict, Intra sender conflict and Role overload.
Highlighting on the effects of Role Conflict in Organisations, he mentioned that Role Conflict can result in high rate of turnover, low morale and motivation and low productivity which can go a long way to destroy an organisation. He further added that limited resources could cause conflicts, because improper allocation of resources can escalate into serious conflicts which can be very difficult to control.
Speaking on ways of controlling role conflict, he indicated that it is important for co-workers to respect each other especially in areas that are of importance to them in order to ensure teamwork. He added that, a cleaner is as important as the security as well as a driver in every organisation because without them work will be ineffective and revenue generation will be difficult. Therefore, he remarked, they must be accorded with much respect. He also added that communication should be enhanced in order to avoid expectation gaps, blurred roles and sending of mixed signals while sharing advice.
Mr. Poku-Sarkodee further delineated skills needed to control destructive role conflict, namely: seeing from the third side; listening from the third side and speaking from the third side. Elaborating on this, he said “when viewing from the third side, it often means we are trying to persuade the situation and before we persuade the situation, we need to influence ourselves. If you are unable to influence yourself, when resolving a conflict, then you can’t achieve your aim.”
In conclusion, he encouraged all audience present to show their appreciation to team members openly, especially during meetings and in front of team members. This he believes will lead to high productivity.
The seminar ended with questions and answers as well as contributions from the participants.
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